Refund policy

Return & Exchange Policy

Due to the perishable nature of our products, all caviar and food items are non-returnable and non-refundable once they have left our facility.

We take the utmost care in packaging to ensure your order arrives in perfect condition. If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos of the product and packaging. Once verified, we will gladly provide a replacement or exchange.

Please note:

• Returns are not accepted for reasons of taste preference or change of mind.

• All claims must be submitted to our customer service team within 24 hours of receipt.

• Products must be kept refrigerated upon arrival to maintain quality.

Your satisfaction is our priority, and we are committed to ensuring every order meets our highest standards.